We hope you are completely satisfied with your purchase. However, if you are not, we offer a hassle-free return process. Please review the information below to understand how and when you can return an item.
Return Window
- You have 30 days from the delivery date to initiate a return.
Return Conditions
- Items must be unused, in their original condition, and (where possible) in the original packaging.
- All parts, accessories, labels, or tags should be intact.
- The customer is responsible for return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).
- Please include your order number or original packing slip with the return to ensure faster processing.
Non‑Returnable Items
- Perishable or time‑sensitive goods
- Custom or personalized items
- Items that, for health or hygiene reasons, are sealed and cannot be returned once opened
- Any item not in its original condition, or that has been used or altered
How to Return
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Contact Customer Support: Email or message us within 30 days of delivery with your order number and the reason for return.
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Prepare Your Package: Repack the product securely, preferably in the original packaging.
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Ship Your Return: Follow the instructions from our support team. We will provide a return shipping address and any necessary documentation.
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Receive Confirmation: Once we receive and inspect your returned item, we will send you an email confirming the status of your return and refund.
Return Address
SeedsChoice
Blankenstein 400
7943PH, Meppel
The Netherlands
Refunds
Our goal is to make your shopping experience a positive one. Below is how and when we process refunds after receiving your returned item or when you are owed a refund for any other valid reason.
When We Issue Refunds
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Damaged Goods: If your items arrive damaged, please contact us within 7 days of receiving the product. We may request photos of the damage.
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Wrong Item Shipped: If we sent you the wrong product, we will either provide a replacement or issue a full refund, including any shipping fees.
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Change of Mind: If you wish to return a product because you changed your mind, and it meets our return conditions, we will issue a refund to your original payment method, minus any applicable return shipping fees (if not due to our error).
Refund Method & Typical Timing
| Method |
Typical Timing |
Notes |
| Original payment method |
— |
Refunds are issued back to the same payment method used at checkout. |
| Credit / Debit Card |
3–5 business days |
Time to appear on your statement depends on your card issuer. |
| PayPal |
~1 business day |
Appears in your PayPal account once processed. |
| Local methods (e.g., iDEAL) |
1–3 business days |
Processing times vary by bank after we initiate the refund. |
Processing Time
- Once we receive your returned item, we typically process refunds within 5–7 business days.
- We will notify you via email as soon as we have processed the refund.
Partial or Denied Refunds
- If the returned item is not in its original condition or is damaged due to misuse, we reserve the right to issue only a partial refund or reject the refund request.
- If you return an item after the 30‑day window without prior authorization from our team, we may not be able to process a full refund.
Customs & Duties
We do not refund any customs or import duties charged by your local authorities for shipments outside the EU. If you return an item from outside the EU, please note that any refunds will not include these fees.
If you have any questions about our return & refund policy or need assistance with a return, please contact our customer support team. We’re here to help! Thank you for choosing SeedsChoice.
Last updated: September 30, 2025.
