Refund policy

Returns & Refunds — Key Points
  • Return window: 30 days from delivery, no reason needed.
  • Condition: unused and undamaged, ideally in the original packet — opening it to see what you ordered is fine.
  • Process: email info@seedschoice.com with your order number before you send anything back.
  • Refund: to your original payment method, including the original delivery cost when you return a whole order.
Read full policy

We hope you are completely satisfied with your purchase. However, if you are not, we offer a hassle-free return process. Please review the information below to understand how and when you can return an item.

Return Window

  • You have 30 days from the delivery date to initiate a return. You do not need to give a reason.
  • This is longer than the 14 days EU law requires; your statutory rights are unaffected.

Return Conditions

  • Items must be unused and undamaged, and where possible in the original packaging.
  • You may open a packet to inspect what you ordered. Handling beyond what is necessary to inspect the goods may lead to a deduction for diminished value.
  • All parts, accessories, labels or tags should be intact.
  • Return postage is at your expense, unless the return is due to our error (for example a damaged or incorrect item).
  • Please include your order number or original packing slip with the return to ensure faster processing.

Non‑Returnable Items

  • Custom or personalized items, where this is stated on the product page.
  • Items that have been used, altered, or damaged after delivery.

Seed packets are returnable within the 30‑day window whether or not you have opened them.

How to Return

  1. Contact Customer Support: Email or message us within 30 days of delivery with your order number and the reason for return.
  2. Prepare Your Package: Repack the product securely, preferably in the original packaging.
  3. Ship Your Return: Follow the instructions from our support team. We will provide a return shipping address and any necessary documentation. Send the items back without undue delay — ideally within 14 days of telling us.
  4. Receive Confirmation: Once we receive and inspect your returned item, we will send you an email confirming the status of your return and refund.

Return Address

SeedsChoice
Ezingerweg 70-29
7943 AZ, Meppel
The Netherlands

Refunds

Our goal is to make your shopping experience a positive one. Below is how and when we process refunds after receiving your returned item or when you are owed a refund for any other valid reason.

When We Issue Refunds

  • Damaged Goods: If your items arrive damaged, please contact us as soon as you notice it. We may request photos of the damage. This does not affect your statutory rights.
  • Wrong Item Shipped: If we sent you the wrong product, we will either provide a replacement or issue a full refund, including any shipping fees.
  • Change of Mind: If you wish to return a product because you changed your mind, and it meets our return conditions, we will issue a refund to your original payment method. Return postage is at your expense unless the return is due to our error.

The Original Delivery Cost

  • If you return your whole order, we refund the delivery cost you paid us, up to the price of our cheapest standard shipping option for your destination.
  • If you keep part of the order, the delivery cost is not refunded.
  • The cost of sending the parcel back to us is separate and is at your expense, unless the return is due to our error.

Refund Method & Typical Timing

Method Typical Timing Notes
Original payment method — Refunds are issued back to the same payment method used at checkout.
Credit / Debit Card 3–5 business days Time to appear on your statement depends on your card issuer.
PayPal ~1 business day Appears in your PayPal account once processed.
Local methods (e.g., iDEAL) 1–3 business days Processing times vary by bank after we initiate the refund.

Processing Time

  • Once we receive your returned item, we typically process refunds within 5–7 business days.
  • We will notify you via email as soon as we have processed the refund.

Partial or Denied Refunds

  • If the returned item is not in its original condition or is damaged due to misuse, we reserve the right to issue only a partial refund or reject the refund request.
  • If you return an item after the 30‑day window without prior authorization from our team, we may not be able to process a full refund.

Customs & Duties

We do not refund any customs or import duties charged by your local authorities for shipments outside the EU. If you return an item from outside the EU, please note that any refunds will not include these fees.

Contact Us

If you have any questions about our return & refund policy or need assistance with a return, please contact our customer support team. We’re here to help! Thank you for choosing SeedsChoice.

See also our Terms and Conditions and our Shipping Policy.

Last updated: 2 September 2026.