Frequently Asked Questions

Typically 1–2 business days in the Netherlands, 2–7 in the EU, and up to 12 worldwide.

We offer tracking on some orders, but not all — this helps keep shipping costs low. If you want tracking for sure, please select it during checkout. For larger orders, tracking is included by default.

Rates vary by weight and destination; details are shown at checkout.

Yes, we ship worldwide. Customs fees may apply for non-EU destinations.

Contact us immediately. If the order hasn’t shipped yet, we can update your address.

You have 30 days from delivery to initiate a return.

Return shipping is customer’s responsibility unless it’s our error.

Once we receive your return, we process the refund within 5–7 business days.

Contact us within seven days. We’ll arrange a replacement or refund.

Certain items are not eligible for return, including: Items not in original condition or that have been used or altered. Products returned more than 30 days after delivery.

We accept major credit cards, regional payment options, and PayPal.

Yes. All transactions are encrypted and processed through PCI-compliant gateways.

Depending on your location, Klarna, iDEAL, Giropay, and more may appear at checkout.

Multi-currency is enabled for supported regions, otherwise our default currency applies.

We don’t add extra fees. Your bank might charge foreign transaction costs.

Yes, guest checkout is available. You only need to provide shipping details.

If your order includes tracking, you’ll receive a tracking link by email once it ships. Didn’t choose tracking at checkout? Smaller orders may be sent without tracking to keep shipping affordable. For guaranteed tracking, please select the tracking option during checkout.

Contact us quickly. If not shipped, we’ll adjust or cancel as requested.

Yes, invoices are emailed automatically upon successful purchase.